One of the toughest things to do is to be agreeable with your patients… all of the time. Find a way to be agreeable no matter what. Because if you don’t, you lose. Like it or not, right or wrong, good or bad… In every moment with every patient, you need to ask yourself… “Do… Read More »

From one business owner to another… If I can share one aspect of my life that I regret, it’s that I’ve always been in a rush. In high school, my nickname was “Nervous”. I’m not kidding. Tomorrow, I turn 61 and I have NO plans on retiring. Ever. But that isn’t why I regret rushing… Read More »

When it comes to your customers, your patients… You cannot afford to wonder what they are thinking or what they want. It’s no wonder so many DCs struggle in practice… They still wonder what patients prefer. They don’t know. You and I think we know but the only way to be sure is to ask… Read More »

When you’re out of earshot, the practice doesn’t always run as you expect it should. For example, every time the phone rings at the front desk, there may be someone on the other end who wants to be your next new patient. If your phone isn’t answered and they don’t leave a message or call… Read More »

Two stories that provide a valuable lesson… 1: “I was sitting in the waiting room at my Chiropractor’s office and a man walked in and approached the front desk. He explained that he was rear ended a couple days before and his neck was sore. His friend, a patient at this very office, recommended he… Read More »