From your perspective, your practice has a lot of moving parts.
Lots of things to think about.
Lots to do.
But it shouldn’t impact the patient’s perspective, experience, or impression.
To impress, you must make a good impression.
To make a good impression, you must make their problems yours… not the other way around.
We exist to solve problems.
So to the best of your ability, remove as much friction in the patient experience as possible.
- Make invisible
Less is more.
Here’s the hack….
Give patients what they want with the least amount of explanation.
Let your systems, your hands, and results do the talking.
To Impress, Talk Less.