From office cleanliness to how they are managed…
From their first fee ‘til their last…
From what you said compared to what you did…
Patients know if they will ever come back or refer others.
It’s either a yes or a no and after they leave, there is nothing you can do about it. It’s too late.
No amount of marketing, calling, or texting will matter.
So pay attention.
Be on top of your game.
Every moment matters.
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