Ask questions, but say less.
Compliment, but say less.
If asked questions, give answers but say less.
Let patients breathe.
If they miss an appointment, don’t contact them.
If they say something that’s not actually accurate, don’t correct them.
If they complain, let them.
Oftentimes, reasoning repels and attention attracts.
Give them yours.
…then let them breathe.
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