There’s a saying in business, “If you don’t upset someone, you aren’t doing enough”….and although I get it, it isn’t something I get out of bed planning to do. So when a patient complains, how should you handle it? Well, here’s how I handle complaints… First, it’s not about convincing others that their complaint is… Read More »
“I have a difficult time answering patient questions. Any advice?”
I’m a firm believer that people are more alike than they are dissimilar… and that Chiropractors, although they are frustrated by patients valuing relief over prevention, are absolutely no different. So, when a Chiropractor or a patient asks a question, here are some things to consider… Listen to their words. Don’t add meaning to them.… Read More »
“I have a history of starting but never finishing. Any advice?”
As you know, many Chiropractors suffer from “New Shiny Object” disease. …Anything new or that claims to be new catches their attention and creates the hope that IT will be the game changer for them. And that’s fine. But here’s where it can be damaging… When it keeps you from continuing to do what is… Read More »
“ALWAYS EMBRACE THE HARD TIMES”
Like most of us, I have not had an easy life but am grateful for the journey. As a result, I’m pretty sure that I can handle anything else life has to offer. From sharing a room with my brother growing up, to being the skinniest kid in my senior class, to taking the bus… Read More »
WHAT DO I REALLY THINK ABOUT FACEBOOK?
There is no disputing how huge Facebook is. It has well over 1 billion users. That equates to about 1/7th of the total population of planet Earth. That’s why what I think about them doesn’t matter. They are humongous. But what I think about Chiropractors advertising on Facebook should matter to you. I’ve spent more… Read More »
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