Do any of your current or past patients owe you money? Anyone? Do you remember their name/s? When you think of them, how does it make you feel? My guess is that it makes you feel disappointed and a little upset. Well, feelings of disappointment and upset add up and if you’re not careful, those… Read More »

As you know, there are two major types of new patients: The referred in and the non-referred-in. …and for whatever reason, Chiropractors mistakenly value a “non-referred-in” patient over a “referred-in” patient. I believe it’s because they get satisfaction out of attracting new patients directly from putting in the work and/or the dollars into spinal screenings,… Read More »

There’s a saying in business, “If you don’t upset someone, you aren’t doing enough”….and although I get it, it isn’t something I get out of bed planning to do. So when a patient complains, how should you handle it? Well, here’s how I handle complaints… First, it’s not about convincing others that their complaint is… Read More »

I’m a firm believer that people are more alike than they are dissimilar… and that Chiropractors, although they are frustrated by patients valuing relief over prevention, are absolutely no different. So, when a Chiropractor or a patient asks a question, here are some things to consider… Listen to their words. Don’t add meaning to them.… Read More »

As you know, many Chiropractors suffer from “New Shiny Object” disease. …Anything new or that claims to be new catches their attention and creates the hope that IT will be the game changer for them. And that’s fine. But here’s where it can be damaging… When it keeps you from continuing to do what is… Read More »